Motivation and retention
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- Content: A clear outline of the content covered by the delivery guide;
- Thinking Conceptually: Expert guidance on the key concepts involved, common difficulties students may have, approaches to teaching that can help students understand these concepts and how this topic links conceptually to other areas of the subject;
- Thinking Contextually: A range of suggested teaching activities using a variety of themes so that different activities can be selected which best suit particular classes, learning styles or teaching approaches.
- Financial methods of motivation
- Non-financial methods of motivation
- The importance of employee motivation
- The importance of employee retention
Recruiting well qualified and experienced employees may be beneficial to an organisation however they need to be kept motivated if the organisation is to get the most out of them. The most capable employees often become easily bored and therefore need different approaches to keep them fully motivated and inspired. All individuals are motivated in different ways so it is vital that managers know each employee well and can use a range of strategies to get the most out of each person.
Common misconceptions or difficulties learners may have:
Often learners automatically think that employees can only be motivated using financial methods; however, this approach can lead to short-term benefits. Often non-financial methods of motivation can offer longer-term motivational benefits and cost the organisation far less to operate.
Learners often forget that individuals are very different and that a one-size-fits-all approach to motivation will not suit the needs of everyone. A suite of different ways of motivation should be used by organisations so that there is something available to motivate all staff. Learners are not required to have an in-depth knowledge of the various theories of motivation for the GCSE qualification; however, teachers may wish to include aspects of some basic theories to help embed the ideas, e.g. Maslow. Although staff retention offers many benefits for an organisation, it is important that learners recognise that a modest staff turnover can be advantageous, e.g. introducing new and innovative ideas/ways of working.
Conceptual links to other areas of the specification – useful ways to approach this topic to set learners up for topics later in the course:
Wider aspects of the operations of an organisation can impact on motivation. HR practices generally have a major impact on staff motivation, however, other general aspects covered by the specification can impact, e.g. financial pressures may limit the financial motivators that can be used by managers The specific links include:
- 1.4 (business aims and objectives) - the business’s strategic objectives/mission can impact on the priorities of the business which may support or conflict with the employee’s personal value therefore motivating/demotivating them.
- 3.2 (organisational structures and different ways of working) – the structure can provide or hamper opportunities for career progress which may motivate/demotivate. The ways of working offered can also affect staff motivation
- 3.6 (training and development) – staff development opportunities are often used to motivate staff
- 6.2 (the economic climate) – the economic situation will impact on the finance available which will enable motivational activities to be introduced
Ask learners to carry out a short straw poll on ten people that they know to find out what motivates them to work. Learners to share their rests with the rest of the class during the next.
As an extension the learners could consider if there is any link between what motivates individuals and their personal characteristics, e.g. age, life stage etc.
Learners to complete an online quiz (two options are suggested) to investigate what motivates them.
Learners to reflect on their result. Were they surprised by the outcome? Do they agree with it? What were the results for the whole group?
Ask learners to produce two mind maps to identify as range of financial and also non-financial methods to motivate employees.
As an extension learners could be asked to consider which ones they feel are most effective and why.
Learners to watch video clips stimulate discussion of motivation in action. One clip can be the humorous clip taken from BBC’s The Office. The second one compares the approaches taken by two organisations. There are many other videos that would also work as suitable alternatives.
The links on the right show methods of motivation. Compare how two different organisations motivate their staff. Learners to consider which organisation they would prefer to work within and why?
Learners to complete the activities within learner resource 1.
Matching exercise to match definitions and terms which all relate to payment methods, e.g. commission, piece rate, profit share, salary, wage.
Learners to complete the activities within learner resource 2.
Learners to calculate the pay that the employees earned in a range of situations.
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